Hours of Operations: We are open Monday-Saturday 9am-5pm

Current Vaccinations/Veterinarian Information: Owner must verify their pet(s) are current on Rabies, Distemper and Bordatella vaccinations, and that their dog(s) is healthy to the owner’s knowledge.

Booking policy: For all clients a $50 deposit and card on file are required to schedule and hold any appointment. Returning clients must keep an updated card on file in order to schedule future appointments.

Late arrivals: The grooming schedule and capacity for each day is carefully planned out. A late arrival of more than 15 minutes will result in the forfeiture of the appointment and is subject to a charge of the full appointment fee.

No shows & Cancellations: No shows, last minute cancellations (less than 24 hours notice) for current clients will be subject to a charge of their full scheduled appointment fee. New client no shows will have to pre-pay for their service in full before they can be put back onto the schedule.

Appointment Window and Late Pick-Ups: The appointment window for our services is three hours. We do our best to give an accurate appointment duration at drop-off. We require that dogs are picked up within 30 minutes of notification that grooming is complete.

Late pickup fee: Due to the high productivity of the shop, we are not able to provide additional care services for your pet and late pickups within our business hours of 9am-5pm will be subject to a holding fee of $95. If you cannot pick up your dog prior to Napa Natural Dog Company closing hours, a minimum holding fee of $190 will be applied.

Current Vaccinations/Veterinarian Information: Owner must verify their pet(s) are current on Rabies, Distemper and Bordetella vaccinations, and that their dog(s) is healthy to the owner’s knowledge.

Booking policy: For all clients a 50% deposit and card on file are required to schedule and hold any appointment. Returning clients must keep an updated card on file in order to schedule future appointments.

Aggressive or Dangerous Pets: Owners MUST inform Napa Natural Dog Company if your pet(s) bite, has bitten, or is aggressive to people, other pets or specific grooming procedures. Muzzles may be used if necessary. Muzzling will not harm your pet, and protects both the pet and the groomer. Napa Natural Dog Company reserves the right to refuse/stop services for such pet(s) at any time before or during the grooming process. If the pet should bite, the owner agrees to be responsible for any and all related medical bills, recovery costs, loss of income and equipment damage.

Health, Medical Problems & Senior Pets: Grooming procedures can sometimes be stressful, especially for a senior or ill pet. Grooming can also expose hidden medical problems or aggravate a current one during or after the groom. Because these pets have a greater chance of injury, these pets will be groomed for cleanliness and comfort. In the best interest of your pet this contract/agreement will give Napa Natural Dog Company permission to obtain immediate veterinary treatment for your pet should it be deemed necessary. We will do our best to contact you first. It is agreed that all expenses for Veterinary care will be covered by the pet's owner upon signing this contract/agreement.

Matt Removal: Pets with matted coats need extra attention during their grooming session. Mats can be very difficult to remove, and may require the pet to be shaved. When necessary, removing a heavily matted coat includes risks of nicks, cuts or abrasions. Heavy matting can also trap moisture and urine near the pet's skin allowing mold, fungus or bacteria to grow, causing skin irritations that existed prior to the grooming process. After effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to re-grow. Shaved pets are also prone to sunburn and should be kept out of the sun until the hair grows sufficiently to protect the skin. In some cases pets may also exhibit brief behavioral changes. There is an extra charge for any necessary de-matting.

Accidents: There is always the possibility that an accident could occur. Grooming equipment is sharp, even though we use extreme caution and care in all situations, possible injuries could occur including cuts, nicks, scratches, quicking of nails, etc. Every effort will be made to insure your pet is groomed as safely as possible.

Re-Grooms: We do our best to meet client requests. Re-grooms are available for 7 days after the initial appointment.