Frequently Asked Questions

Please review our Terms of Service HERE

How soon can I get an appointment?

We are currently booking 1-2 weeks out.

Are you taking new clients?

Yes! We are currently taking new clients. please call us to schedule an appointment as we do require all customers to pay a deposit of $50 and have a credit card on file.

How long does it take?

While every client is unique you can expect on average your pet be with us for 3 hours. Upon check in as we go over specifics we can give a more accurate time frame.
 

Will my dog be crated?

Absolutely! I cannot stress this enough. It is our responsibility to ensure the safety of your dog while they are in our care. If we are not working on your dog we use a crate as a holding area. Most often during the short amount of time it takes you to pick them up after we are done. Or, if we need to put your dog away in order to assist another client. We are not a daycare facility, therefore we do not let any dogs co- exist under our watch.
 

What if my dog has special needs?

Dogs with many different characteristics come for grooming. We have experience with Aggression, Anxiety, Timidness, Paraplegic… you name it. It is important you make aware these characteristics when scheduling your dogs apt. so that we can plan our day accordingly to insure the safety of your dog and our staff.
 

Do you work with puppies?

We regularly work with puppies! New puppies must be fully vaccinated before coming in for their first grooming. This is after 16 weeks of age. A puppy’s first appointment is to get them used to the process and not fearful of getting groomed. Puppies typically don’t get a haircut at their first appointment. They will get a bath, dry, and some trimmings neatened up but it’s all up to the behavior of the puppy to tell us what we can get done.