Walk your dog into the shop on a leash - do not carry them into the store.
○ By leading your dog into the shop and having them walk themselves, it can help facilitate a sense of consent. If your dog feels like they are choosing to be here (because they walked in on their own), it can help make their experience less scary.
Remove any harnesses or other accessories before handing your dog off to a staff member.
○ Many dogs are notorious for escaping from harnesses, and some struggle with the act of taking them on and off. To simplify our handoff process and prevent your dog from Houdining out of anything, please ensure that your dog has a leash and flat collar on, and leave all harnesses and extra accessories behind. Our staff will place a slip leash on your dog at handoff, which gives us greater control and minimizes the risk of any dogs getting free.
Avoid baby-talking or coddling your dog while waiting for them to be brought back.
○ Though it's natural to want to comfort your dog when they are nervous, petting and baby-talking to them when they are feeling that way can potentially reinforce anxious and unwanted behaviors.
If there is a wait, please be patient.
○ If your dog is reactive or highly nervous, feel free to step outside while you wait. Dogs are very in tune with our energy, so staying calm and getting space if you need to can help make their experience less stressful.
Have your dog on the ground when handing them off to a staff member.
○ The safest place for your dog is on the ground. This will prevent bites, scratches, or other injuries that can occur from your dog potentially jumping out of someone's arms.
